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Feedback & Storno

After a lead is received, the recipient can report a structured outcome to the sender. This keeps quality decisions and commercial corrections linked to the original delivery.

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Why it matters

Without a clear feedback loop:
  • Senders cannot trust quality
  • recipients repeat explanations by email
  • settlement disputes increase
  • buyer and source quality cannot be evaluated consistently

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Typical outcomes

  • Storno / cancellation: the recipient requests that the delivery no longer remain billable
  • Qualified: the recipient reports that the lead met the agreed qualification outcome
  • Rejected: the recipient did not accept the delivery
  • other feedback defined by the active partnership and workspace capabilities
The available actions depend on partnership terms, permissions, and workspace configuration.

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Report feedback

  1. Open the received list item, interest, or Connect feedback action.
  2. Select the agreed outcome.
  3. Choose a structured reason.
  4. Add concise evidence only when necessary.
  5. Submit and verify that the sender received the update.

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Configure Storno reasons

Before production delivery:
  • define reasons both organizations understand
  • distinguish invalid contact data from commercial rejection
  • agree on the reporting deadline
  • decide which evidence is required
  • define whether a Storno permits another delivery
  • train operators to avoid free-text-only reasons

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Common questions

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Does Storno delete the person or interest?

No. It updates the commercial outcome of a delivery. The underlying records and transaction history remain available for audit.

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Does Storno automatically refund or settle money?

Do not assume so. The transaction state, partnership terms, and settlement process determine the financial result.

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Can a cancelled interest be sold again?

Only when the effective resell rules, delivery policy, and remaining delivery slots allow it. Check the transaction history before redelivery.

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Why can I not report an outcome?

Check your permission, the active partnership, the current transaction state, and whether that outcome is allowed from the current state. Next: Understand transaction states · Plans and settlements