> ## Documentation Index
> Fetch the complete documentation index at: https://docs.airlead.de/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback & Storno

> Report quality outcomes upstream after Connect or partner delivery.

# Feedback & Storno

After a lead is received, the recipient can report a structured outcome to the sender. This keeps quality decisions and commercial corrections linked to the original delivery.

## Why it matters

Without a clear feedback loop:

* Senders cannot trust quality
* recipients repeat explanations by email
* settlement disputes increase
* buyer and source quality cannot be evaluated consistently

## Typical outcomes

* **Storno / cancellation:** the recipient requests that the delivery no longer remain billable
* **Qualified:** the recipient reports that the lead met the agreed qualification outcome
* **Rejected:** the recipient did not accept the delivery
* other feedback defined by the active partnership and workspace capabilities

The available actions depend on partnership terms, permissions, and workspace configuration.

## Report feedback

1. Open the received list item, interest, or Connect feedback action.
2. Select the agreed outcome.
3. Choose a structured reason.
4. Add concise evidence only when necessary.
5. Submit and verify that the sender received the update.

## Configure Storno reasons

Before production delivery:

* define reasons both organizations understand
* distinguish invalid contact data from commercial rejection
* agree on the reporting deadline
* decide which evidence is required
* define whether a Storno permits another delivery
* train operators to avoid free-text-only reasons

## Common questions

### Does Storno delete the person or interest?

No. It updates the commercial outcome of a delivery. The underlying records and transaction history remain available for audit.

### Does Storno automatically refund or settle money?

Do not assume so. The transaction state, partnership terms, and settlement process determine the financial result.

### Can a cancelled interest be sold again?

Only when the effective resell rules, delivery policy, and remaining delivery slots allow it. Check the transaction history before redelivery.

### Why can I not report an outcome?

Check your permission, the active partnership, the current transaction state, and whether that outcome is allowed from the current state.

Next: [Understand transaction states](/guides/transactions/lifecycle) · [Plans and settlements](/guides/billing/plans-settlements)